QEHSHelp Center
How can we help?
15 task-oriented articles for admins, end users, tenant owners, and developers. For reference material see /docs. For API surface see /developers.
admin · owner
Invite a teammate
Send an email invite with a role and optional location scope.
end-user · admin
Reset my password
Use the sign-in page link, or — if SSO — talk to your IdP admin.
admin · owner
Enable SSO for your tenant
Tenant-admin flow: pick SAML or OIDC, paste metadata from your IdP, test, enforce.
admin
Compose a new module
From a blank canvas: fields, workflow, permissions, publish.
admin · developer
Bulk import records
CSV works for <50k rows; API NDJSON for larger.
admin · end-user
Export records to Excel / CSV
One-off export from a filtered list; scheduled exports run on a cron.
admin · developer
Set up webhooks for a module
Pick an endpoint URL, select events, copy the shared secret, verify signatures.
admin · owner
How long is the audit log retained?
Between 30 days and 7 years depending on plan.
owner
Change plan or billing details
Tenant-owner only. Upgrades are live instantly; downgrades apply next period.
admin · end-user · owner · developer
Contact support
Self-serve (community), chat (paid plans), or phone (Enterprise).
admin · end-user
Delete a record
Records are soft-deleted by default. Hard delete requires admin + dual-control.
end-user · admin
I lost my phone — what about my offline drafts?
Drafts are encrypted on-device; signing in on a new device replays the queue.
developer
API 429 / rate limit exceeded
Wait for X-RateLimit-Reset, or request a higher limit (Enterprise).
admin · owner
Responding to a GDPR data-subject request
Use the DSR tools in /settings/privacy — access, rectification, erasure.
admin · end-user
Re-open a closed incident
Use the workflow action "Reopen" — available to tenant-admins and the original reporter.
Support channels
Pick the channel that fits — chat for urgent, forum for discussion, email for long threads, status for outages.
Chat with us
Live chat is being rolled out. For now, please email support or open a forum thread.
Chat coming soon →
Community forum
Ask questions, share recipes, and browse the archive of "how did you solve X?" threads.
Open forum →
Office hours
Weekly live Zoom with a QEHS solutions engineer — bring a workflow, a config question, or a compliance scenario.
Reserve a seat →
Email support
support@qehsethos.com — include your tenant slug and the trace-id if you have one.
Email support →
Enterprise phone line
24/7 hotline for Enterprise-plan tenants. One-hour SLA on P1 incidents.
In your onboarding pack →
Status & incidents
Live system status plus history. Subscribe for email/SMS on any incident.
Open status page →
Partners & implementation help
Vetted consultancies for implementation, training, audits, and migrations.
Keystone EHS Advisors
GOLDBoutique EHS firm with 80+ QEHS deployments. Strong in manufacturing and construction.
Regions: US, CA
Services: Implementation · Training · OSHA 300A filings
Northwind Quality Partners
GOLDAccredited registrar alliance offering pre-audit and certification support.
Regions: EU, UK
Services: ISO 9001 · ISO 45001 · ISO 14001 audits
Sigma Process Safety
SILVERProcess-safety specialists. Deep expertise on 1910.119 and EU Seveso III.
Regions: US, ME, EU
Services: PSM · PHA facilitation · Incident investigations
Summit Migration Services
SILVERTechnical partner for CSV / API migrations from legacy EHS systems.
Regions: Global
Services: Data migration · Integrations · Custom reports
BlueBridge Training
AUTHORIZEDEnd-user enablement for Australian and Pacific deployments.
Regions: AU, NZ
Services: End-user training · Train-the-trainer · SCORM content