QEHSmodules
Template · NCR + CAPA (ISO 9001)
Nonconformity capture, containment, root-cause, corrective + preventive actions, and an effectiveness-check gate. Linked to audits and customer complaints.
7 min read · 3 sections
What it looks like
NCR AddEdit — 38 fields, 7 workflow states
RCA — Five Whys + fishbone canvas
Sample records (pre-seeded)
| NCR # | Source | Title | Severity | State |
|---|---|---|---|---|
| NCR-1042 | Internal audit | Missing sign-off on batch release | Major | Effectiveness check |
| NCR-1051 | Customer complaint | Mislabelled SKU shipped | Major | Actions open |
| NCR-1059 | Supplier audit | Expired calibration cert at supplier | Minor | Containment |
| NCR-1063 | Internal | CAPA-0422 effectiveness not demonstrated | Minor | Closed |
Typical configuration
- Guard: state cannot advance to Closed until effectiveness-check result is recorded ≥ 90 days after the last corrective action.
- Capability: Five-Whys + fishbone canvas — collaborative edit, exports a PNG snapshot into the record.
- Permissions: Quality team owns; Owners of linked records (audit, complaint) get read-only; Operators see their containment tasks.
- Effect: Major NCR triggers a Management-review agenda item for the next clause-9.3 review.